Story thread · 2 reports / 2 sources
‘Response isn’t going to magically change’: Lufthansa's blunt reply to customer goes viral
livemint.com · 7h · first report
How the coverage leans
Across 2 sources · syndicated copies counted once
A Lufthansa customer's complaint about an unresolved payment turned into a viral social-media exchange, attracting 14.7 million in 15 hours. The episode highlights the reputational risks companies face when customer service moves into public digital spaces.
The coverage
- Lufthansa’s Snarky Social Media Response To Passenger Backfires Spectacularly
liveandletsfly.com · 3h
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