Story thread · 2 reports / 2 sources

Postal Service employee manipulation schemes impacted customer service scores, report finds

federalnewsnetwork.com · 1dShare

Widespread manipulation of customer surveys by Postal Service employees contributed to a spike in customer satisfaction scores, an OIG report found.

First report: USPS Watchdog Finds Widespread Survey Manipulation, Says Management Failed to Stop It — yournews.com, 3d