Story thread · 2 reports / 2 sources

Williams-Sonoma’s AI Assistant Triples Shopper Purchases

pymnts.com · 10dShare

Williams-Sonoma is putting hard numbers behind what conversational artificial intelligence can do for a retailer’s bottom line. Engagement with Olive, Williams-Sonoma’s AI shopping assistant, has risen 700% since the start of the year, and revenue tied to the tool is up 620%, Sameer Hassan, the company’s chief technology and digital officer, said during a second-quarter […] The post Williams-Sonoma’s AI Assistant Triples Shopper Purchases appeared first on PYMNTS.com .

First report: Williams-Sonoma AI assistants drive customer engagement — and conversions — retaildive.com, 12d