Story thread · 2 reports / 2 sources

Claims adjusters say AI is making the insurance process harder, not easier

techspot.com · 13dShare

A Glassdoor analysis found that 98% of claims-adjuster reviews mentioning AI were negative – the highest rate of criticism among the occupations reviewed. Workers often complained that company leaders were pushing AI tools that did not work well and were making it harder to serve policyholders. Read Entire Article

First report: You Know Who Really Hates AI? Insurance Claims Adjusters — wired.com, 14d