Story thread · 2 reports / 2 sources

Q&A: Serval CEO describes building an ‘AI-native’ alternative to ServiceNow

computerworld.com · 13dShare

Since launching two years ago, Serval has positioned itself as an “AI-native” alternative to incumbent IT service management (ITSM) software vendors, promising to simplify the automation of helpdesk workflows. Serval’s ITSM platform includes a workflow builder that uses a natural language interface to build code-based workflows. While vendors such as Freshworks and ServiceNow also have workflow automation tools in their products, Serval claims its approach makes automating a recurring task quicker than completing it manually, resulting in more tickets resolved automatically. Serval — whose customers now include Spotify, Fox, and Live Nation — has received significant venture funding from Sequoia and others, and was most recently valued at around $1 billion . With its latest product update, Catalyst — made generally available last week — Serval promises to take on more of the work needed to build and deploy workflow automations. That includes analyzing ticket histories and other data to

First report: Serval Bets It Can Automate the Work IT Admins Used to Do — and ServiceNow Should Pay Attention — forkast.news, 15d