Story thread · 2 reports / 2 sources

Shake Shack responds after customer who didn't tip is charged more

nbcdfw.com · 10h · first reportShare

Does Shake Shack penalize customers for not tipping? That’s what a viral TikTok video with millions of views on claims. On Aug. 8, user B.D. Powell alleged that a Shake Shack located inside Salt Lake City airport upcharges customers who decline to tip. Shake Shack denies this claim. “My wife says that if you don’t tip at Shake Shack, they make it more expensive per item,” Powell says in the video. “So we’re about to find out.” The couple approaches a self-serve kiosk and orders three shakes — one strawberry, one cookies and cream and one vanilla — and checks out. After declining to tip, the kiosk tells them there “has been a pricing update on one or more” of their cart items and to “review these changes.” When they do, they discover that each item in their cart has increased by 50 cents. “Making sure everybody knows,” he says, ending the video. “Do not go there.” Viewers expressed confusion in the comments section. “Isn’t that illegal,” asked one user. “You’re ordering yourself on a ki