Story thread · 2 reports / 2 sources

New Orleans 911 shoots down report that it is replacing humans with AI — the truth is more complicated

theblaze.com · 3h · first reportShare

The 911 operators of New Orleans are not happy about what they are calling irresponsible journalism. The conflict stems from a report that accused the emergency service providers in the city of using artificial intelligence — instead of humans — to respond to emergency calls. 'No, New Orleans 911 is NOT replacing humans with AI.' The article in question was originally titled "New Orleans will use AI to answer 911 calls instead of a human," from the Shreveport Times. The outlet said the Orleans Parish Communication District, which handles emergency and public safety calls for the city, was testing out a new tool to reduce the intake volume for dispatchers. Citing "over a thousand emergency calls a day," the paper stated that while the AI was originally implemented in April for non-emergencies, the AI is now answering 911 emergency calls for Louisiana's largest city. In response, the OPCD called the report "extremely misleading & inaccurate, and "containing numerous errors of fact." A pr