Story thread · 2 reports / 2 sources

10 online shopping platforms with most complaints; non-delivery tops list

timesofindia.indiatimes.com · 3hShare

In 2025, Flipkart, Amazon, and Meesho topped the charts for consumer complaints among e-commerce platforms. The National Consumer Helpline handled an impressive 91 crore in refunds, mainly involving e-commerce disputes. The most common complaint highlighted was product non-delivery. Additionally, the Central Consumer Protection Authority penalized 47 platforms for unfair practices, while consumers can conveniently lodge complaints by dialing the toll-free number 1915.

First report: Consumers filed nearly 20 lakh complaints against e-commerce platforms in 5 years — indianexpress.com, 2d