Story thread · 23 reports / 20 sources

Did Shake Shack really charge customers more for not tipping? Here’s what the company says

fastcompany.com · 3hShare

Opting for the “no tip” button might not be saving you money, at least at one particular restaurant. Users on social media are circulating theories claiming that fast food chain Shake Shack raises prices on individual items when opting to go tipless on an order, all thanks to a viral TikTok . “My wife says that if you don’t tip at Shake Shack, they make it more expensive per item so we are about to find out,” B.D. Powell said in the video with over 4.3 million views. The couple then proceeded to use the self pay kiosks at the Salt Lake City International Airport Shake Shack location, ordering three milkshakes: strawberry, cookies and cream, and a vanilla milkshake with whipped cream. Each milkshake was priced at $5.99, with an additional extra charge for the whipped cream serving. As the couple readied to pay, they clicked the “no tip” option at checkout which led to a message popping up on screen. “Uh Oh! There’s been a pricing update on one or more of your cart items. Please review t

First report: Shake Shack responds as viral video claims prices increase if you don’t tip — dexerto.com, 1d