Story thread · 2 reports / 2 sources

How ICICI Lombard is using AI-driven tech to boost efficiencies

businesstoday.in · 8d

How the coverage leans

Across 2 sources · syndicated copies counted once

ICICI Lombard's voice AI-driven customer enablement platform is an advanced conversational solution that supports customers through human-like voice interactions across the entire insurance journey - from policy queries and modifications to policy purchase and payment completion.

First report: AI handles 70% of ICICI Lombard Insurance’s customer calls thehindu.com, 8d

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